Privacy policy
Last updated: 8 April 2026
This Privacy Policy describes how VAIN collects, uses and discloses personal information when you visit or use our services, make a purchase, or communicate with us regarding the Site.
Changes to this policy
This policy may be updated to reflect changes in our practices or for operational, legal or regulatory reasons. Changes will be posted here along with their update date.
Collection and use of your information
We collect a range of information depending on how you interact with our services, and use it to communicate with you, provide or improve our services, meet legal obligations and protect rights.
Information we collect directly
- Contact details: name, address, phone, email
- Order details: billing, shipping, payment confirmation
- Account: username, password, security questions
- Shopping: items viewed, cart, loyalty, reviews
- Customer support: your communications with us
Information we collect about your use
We automatically collect usage data through cookies and similar technologies, including access, device, browser, network and IP information.
Information obtained from third parties
- Companies that support the Site (such as Shopify)
- Payment processors
- Third parties via pixels and cookies
How we use your information
- Service delivery: processing payments, preparing orders, maintaining accounts, handling returns
- Marketing and advertising: promotional communications and personalised ads
- Security and fraud prevention
- Customer support and service improvement
Cookies
We use cookies to operate the Site, improve our services and run analytics. You can set your browser to refuse them, though this may affect your experience. We recognise the Global Privacy Control (GPC) signal as a valid opt-out request.
Disclosure of your information
We disclose personal information in the following circumstances:
- To vendors providing services on our behalf
- To business and marketing partners
- When you request it or consent to it
- To affiliates in order to run the business
- For business transactions, mergers or legal obligations
Children's data
Our services are not intended for minors. We do not knowingly collect information from children. If you become aware of any, you can request its deletion by contacting us. We do not sell or share the information of anyone under 16.
Security and retention
No security measure is perfect. Do not send sensitive information through insecure channels. Retention depends on the need to maintain accounts, comply with the law or resolve disputes.
Your rights
- Access, deletion, correction and portability of your data
- Opting out of the sale/sharing of data or targeted advertising
- Restricting or stopping processing
- Withdrawing consent
- Appealing a denial decision
- Managing communication preferences
To exercise your rights, contact us. You will not be discriminated against for doing so. We may ask you to verify your identity.
International users
Your information may be transferred, stored and processed outside your country. For transfers outside the EEA we use Standard Contractual Clauses or other recognised mechanisms.
Complaints
Contact us with any complaint. If you are not satisfied, you may lodge a complaint with your local data protection authority.
Contact
- Email: support@v4in.com
- Address: Calle Josep Camprecios 21 principal B, 08950, Spain
VAIN is the controller of your personal information.